Protecting your private information is our priority. This Statement of Privacy applies to www.c3s.ai and C3S, Inc., and governs data collection and usage. Unless otherwise noted, all references to C3S, Inc. in this Privacy Policy include www.c3s.ai and Middlelayers, Inc. The Middlelayers, Inc. website is a C3S-Ai-driven Case Management, Care Coordination System Platform for Population Health. By using the Middlelayers, Inc. website, you consent to the data practices described in this statement.

Collection of your Personal Information

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Sharing Information with Third Parties

Data Sharing and Disclosure

No Sale or Sharing of Personal Information

C3S.ai does not sell, rent, or share your personal information—including your phone number—with third parties or affiliates for marketing, lead generation, or promotional purposes. Any personal information collected is used solely to support service delivery, care coordination, and direct communications related to your services.

We are committed to protecting your privacy and complying with all applicable data protection laws. Your information will only be shared with authorized service providers or care partners as needed to deliver the services you have requested.

C3S, Inc. does not share your personal information with third parties for statistical analysis, marketing communications, customer support, or delivery services. Suppose C3S, Inc. engages third-party service providers to perform operational functions on our behalf. In that case, those providers are strictly limited to using your information solely to provide the contracted services and are obligated to maintain the confidentiality and security of your data.

C3S, Inc. may disclose personal information without prior notice only when required to do so by law or in good faith when such action is reasonably necessary to: (a) comply with legal obligations or respond to valid legal processes served on C3S, Inc. or its website; (b) protect and defend the rights, property, or operations of C3S, Inc.; or (c) act in urgent circumstances to protect the safety of C3S, Inc. users or the public.

SMS Communication & Consent

As part of our care coordination services through the C3S.ai platform, we may send you SMS (text) related to your services, including appointment reminders, referral updates, and case-related notifications. These messages are sent only to individuals who have provided prior consent, either verbally or in writing, during the intake process through a participating agency.

Message frequency may vary depending on your level of engagement, typically ranging from 1 to 4 messages per month. Standard message and data rates may apply. You may opt out of receiving these messages by replying “STOP.” For additional assistance, you may reply “HELP.”

We do not send promotional or marketing messages, and your mobile number will never be sold or shared with third parties for advertising purposes.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Middlelayers, Inc.. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Middlelayers, Inc. website.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

Middlelayers, Inc. secures your personal information from unauthorized access, use, or disclosure. Middlelayers, Inc. uses the following methods for this purpose:

 –          SSL Protocol

 –          GeoTrust

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Middlelayers, Inc. does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Middlelayers, Inc. may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from Middlelayers, Inc., you may opt out of such communications by Unsubscribe button.

Changes to this Statement

Middlelayers, Inc. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Middlelayers, Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that Middlelayers, Inc. has not adhered to this Statement, please contact Middlelayers, Inc. at:

C3S, Inc.
8131 Baymeadows Circle Road, W
Jacksonville, Florida 32256