The pandemic presented a challenge for many institutions. Shelter-in-place orders forced many offices to close, inducing firms to rethink strict office attendance requirements. Non-profits were no exception. As such, many case managers and other service providers who were used to having appointments at their offices or visiting their clients at home had to coordinate virtual meetings or phone calls to stay in touch. Despite these challenges, many non-profit professionals have preferred work arrangements that combine at-home work and in-office attendance, according to a survey from McKinsey & Company, even as COVID restrictions have begun to wind down.
This potential diffusion of the non-profit workforce between offices and homes could prove difficult for keeping communication lines open between providers and clients. Communication problems between employees at a non-profit are accurate when communicating with clients—communications can become fragmented, and whole departments can be inaccessible behind close-off communication siloes. Confusion can arise among clients, especially if they receive conflicting information from different departments.
There are other obstacles to consider as well. What if your clients don’t have reliable access to a desktop or laptop computer? What if workers and clients can’t make their schedules work to where they can meet in person consistently? What if clients are disorganized and have trouble keeping track of their appointments?
AI platforms like C3S can help a service provider alleviate many of these problems. They provide a centralized hub that’s accessible via a web browser and an app on hand-held intelligent devices (which are now arguably more common than desktops and laptops). AI platforms can also manage schedules and appointments, provide instant communication between clients and providers in the form of text messages and instant messages, and coordinate care between service providers at different institutions. AI can also create customized behavioral benchmarks to track a client’s progress, allowing institutions to monitor the people in their care quickly and providing clients an excellent motivation whenever they check off one of their progress goals.
These features are a tremendous boon to non-profits using a hybrid work model as they centralize client communication and care. Since everything proceeds from a single platform, communicating becomes much more accessible. Whether you’re working from home or in the office, clients can reach you anytime with just the click of a button. Plus, AI’s scheduling features make it easy to track which appointments take place at the office, which are home visits, and which visits occur over video chat or the phone.
If you’re interested in learning more about how AI can help your business today, contact C3S today.